Android app use

The current legislation does not allow merchants to give change on payment orders (luncheon vouchers, traveller’s check…).
That’s why issuing an asset on payment orders is really useful.
When the ticket amount is lower than your customer’s payment order, then your POS system is issuing an asset on payment order that your customer can use later.
If you don’t want to issue an asset, the app will automatically generate an overpayment for the higher amount of the ticket.
It’s a good way to retain your customers. Let’s see how to set up this functionality.
If you want to know how to set up assets on order payments, go to the section Luncheon voucher assets management.

Assets use

• Assets on payment order issuance

1. Open a new ticket
2. Select the products and click on Invoice
3. In order to cash a payment order, you have 3 possibilities :
   – If you have a barcode scanner, scan the payment order barcode, it’s automatically identified by your Cash register and added to the ticket payment methods
   – If you don’t have a barcode scanner, click on Barcode at the top-right corner of the cashing screen. The camera turns on so you can scan the payment order barcode, it’s automatically identified by your Cash register and added to the ticket payment methods
   – If you have neither a barcode scanner nor a camera on your Cash register, click on Asset and tap the amount, it’s added to the ticket payment methods
4. If the payment order amount is higher than the ticket amount, an asset is automatically issued

• Assets use

1. Open a new ticket
2. Select the products and click on Invoice
3. In order to integrate an asset, you have 3 possibilities :
   – If you have a barcode scanner, scan the asset barcode, it’s automatically identified by your Cash register and added to the ticket payment methods
   – If you don’t have a barcode scanner, click on Barcode at the top-right corner of the cashing screen. The camera turns on so you can scan the asset barcode, it’s automatically identified by your Cash register and added to the ticket payment methods
   – If you have neither a barcode scanner nor a camera on your Cash register, click on Asset and tap the asset barcode, it’s automatically identified by your Cash register and added to the ticket payment methods

Your asset is now added to the ticket means of payment, you can finish your receipt by selecting another payment method.

Assets automatic check

Different checks are made for an asset use :

• Date of validity

When you scan or type an asset, your Cash register automatically checks if this one is valid or not according to the duration you configured before.
If the asset is expired, the Cash register offers you two possibilities : decline and choose another payment method or accept it (in this case, the asset is added to the ticket payment method).
This functionality may be subjected to a user right so you have to configure your user profiles.

• Already used assets

When you scan or type an asset, your Cash register also checks if this one has already been used or not.
The assets are for single use and can only be used once.

• Invalid assets

An asset may also be invalid if it was issued from a ticket that was reversed or if it comes from an unauthorized point of sale.

History

You can reprint an asset from your Cash register. To do so, go to the section Luncheon voucher assets setup and history.

1. Find the ticket corresponding to the asset
2. Click on the printer icon and select Ticket + Asset

The asset will be reprinted directly on your printer.
From your Backoffice, you can consult the full history of assets on payment methods issuing, use and expiry. In order to know how to do this, please go to section Asset on payment orders history.

Specific cases

What happens if I use an asset exceeding the amount of the ticket ?

Imagine that the amount of your ticket is €3.00 and that your customer gives you a €5.00 asset. In this case, your Cash register will edit a new asset corresponding to the difference, so here €2.00.

How to change a receipt on a ticket with an asset ?

This functionality of modifying the payment method after receipt on a ticket having an asset has deliberately been blocked. If you still need to change the receipt on this ticket, you must make a reversal of the ticket and then re-enter your ticket correctly.
The asset of this reversed ticket will be invalidated.

What happens if I reversed a ticket on which an asset has been issued ?

The ticket will simply be canceled and the asset issued will be invalidated. If your customer comes with this asset, this one will appear invalid and an error message will warn you.

What happens if I reversed a ticket on which an asset has been used ?

The ticket will simply be canceled and the asset will be active again. If your customer comes back with this asset, this one can be reused.