To ensure that all your data is synchronised, it’s recommended to perform a general synchronisation at the end of the service.
Synchronisation of the product catalogue :
When you make a price change or add new items on your Backoffice, you have to synchronise the application to take the change into account. For that, from the main screen :
- Click on Synchronise
If the synchronisation is not performed correctly, an error message appears on the screen. To solve this problem, make sure your device is connected to the Internet.
We remind you that your cashing application allows cashing with no Internet connection for 2 days. Beyond this, you have to synchronise the application to continue using it.
Synchronisation of the collection data :
The synchronisation of your collection data is done automatically. However, in the event of an Internet failure, some items may not be synchronised, so you must perform manual synchronisation. For that, from the main screen :
- Click on Synchronise
If the synchronisation is not performed correctly, an error message appears on the screen. To solve this problem, make sure your device is connected to the Internet.
We remind you that your cashing application allows cashing with no Internet connection for 2 days. Beyond this, you have to synchronise the application to continue using it.
Trick : you can check the synchronisation of your last ticket of the day in Tickets history. The sync icon is displayed on each synchronised ticket. If the last ticket is synchronised, then the previous ones also.