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Cancellation – Reversal of a cashed ticket

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You made a mistake on the details of the ticket and you realise it once the cashing is finished? Let’s see how to cancel this cashed ticket.

Change on the current service

  1. From the main screen, click on Invoices history
  2. On the left of the screen, select the ticket cashing time slot, by default the active time slot corresponds to the current time.
  3. Find the ticket and click on the 3 small bars on the right
  4. Click on Reversal

Your Cash register prints an invoice reversal ticket, exactly the same to the original invoice but in negative !

 

Change on a closed service

  1. From the main screen, click on Invoice history
  2. Click on Service at the top-left of the screen and select the service date and the service number
  3. Select the ticket cashing time slot, by default the active time slot corresponds to the current time
  4. Find the ticket and click on the 3 small bars on the right
  5. Click on Reversal

Your Cash register prints an invoice reversal ticket, exactly the same to the original invoice but in negative !

Information : following this change, the detail of the receipts of the day remains right. Your reversed ticket will be generated on the current service at the time of the reversal.

 

Specific case of a ticket whose cashing date exceeds 30 days :

Tickets are automatically archived on your Backoffice and removed from the invoice history after 30 days. Therefore, it will not be possible to make the reversal of a ticket whose cashing date exceeds 30 days.

You still can cancel this ticket from the application by typing the same ticket but in negative, for this :

  1. From the main screen, click on the sales mode at the bottom of the screen to open a new ticket
  2. Enter the details of your ticket by indicating negative quantities on the products
    For example, select coffee, then click on it when it appears on the ticket and change the quantity by pressing the “-” key before entering the number
  3. When you have finished entering your negative ticket, select the same mean(s) of payment as the one used for the original ticket
  4. Validate your cashing

Then, the negative ticket is printed and corresponds to the cancellation of your original ticket.

Information : It is also possible to proceed in the same way to refund a client either in whole or in part. You must enter, in negative, only the products that your client wants to be refunded and at the end of your entry, select the mean of payment with which you refund your client.